No. If you no longer want a mobile app after a few months of going live, you won’t lose any customers.

A common concern we get from merchants looking to use our Shopify mobile app builder is that they're worried they'll lose customers if they delete their app.

And we understand the concern. If you invest time, money, and resource into promoting your mobile app only to get rid of it a few months later, it might look strange. But here's why you don't need to be worried.

In this article, we'll cover:

• Why your customers prefer mobile apps over mobile websites
• What to do if you don't like the StoreLab mobile app builder
• What to do if you don't like any mobile app builder

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‍Why won't I lose customers if I delete my Shopify mobile app?

79% of traffic to Shopify stores comes from a mobile device and 85% of consumers prefer using a mobile app over a mobile website - so the chances of your customers wanting to go back to your mobile website are extremely slim.

The best part about mobile apps is that your customers get a better shopping experience and you get better results. It’s a win-win for everyone involved.

It's particularly a win for speed.

On average, mobile websites take 15.3 seconds to load, whereas mobile apps load instantly.

When you take into account that 40% of customers will also abandon your website if it takes more than three seconds to load, that's a lot of missed sales from speed alone.

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What happens if I still don't like my StoreLab mobile app?

Even if you don’t want to use our Shopify mobile app builder, we still recommend you get a mobile app for your Shopify store.

If you leave us, switching to another Shopify mobile app provider is easy. We’ve transitioned loads of customers from other providers to our builder, so we’re sure it works the same the other way around - no matter how sad it’ll make us.

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What happens if I don't want a Shopify mobile app at all?

If you do decide that a mobile app isn’t for you, that’ll be because your customers aren’t using it.

You’re not going to stop a service that’s bringing you repeat revenue and great customer feedback. You’ll only want to delete your app if your customers aren’t paying attention to it - so who cares if it goes?

If your customers are using your mobile app, it'll be driving more revenue than your mobile website. If they're not using it, they won't notice if it disappears. It's that simple.

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Shopify Mobile AppFAQ

Can I build a mobile app with Shopify?

Yes!

Check out our easy-to-follow guide on how to build a mobile app for your Shopify store.

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How much does it cost to build a Shopify mobile app?

Pricing starts from just $499/month for our Guided plan, and $999 for our Professional plan where you also receive a dedicated mobile app expert.

Find out more about our pricing plans.

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How do I make my Shopify store mobile-friendly?

Our first recommendation is always to use a Shopify mobile app builder, like StoreLab.

Check out our handy blog to find out how even the most optimised mobile websites can't compare to a mobile app.

If you still want to optimise your mobile website, then check out our downloadable guide.