Will I Lose Customers If I Delete My Mobile App?

No. If for whatever reason you no longer want a mobile app after a few months of going live, you won’t lose any customers.

First of all, 79% of traffic to Shopify stores comes from a mobile device and 85% of consumers prefer using a mobile app over a mobile website - so the chances of your customers wanting to go back to your mobile website are extremely slim.

The best part about mobile apps is that your customers get a better shopping experience and you get better results. It’s a win-win for everyone involved.

But if you don’t like the app, what happens then?

Even if you don’t want to use our mobile app builder, we still recommend you get a mobile app for your Shopify store. If you leave us, switching to another Shopify mobile app provider is easy. We’ve transitioned loads of customers from other providers to our builder, so we’re sure it works the same the other way round - no matter how sad it’ll make us.

And if you do decide that a mobile app isn’t for you altogether, that’ll be because your customers aren’t using it.

You’re not going to stop a service that’s bringing you repeat revenue and great customer feedback. You’ll only want to delete your app if your customers aren’t paying attention to it - so who cares if it goes?

We’re confident that getting a mobile app for your Shopify store will transform your sales; that’s why we offer a free trial for both our DIY and Professional plans.

If you still have any concerns, get in touch and we’ll be more than happy to guide you through the process.